Support

Contact

For support, email maeserbern@gmail.com.

Please include the app name, device type, a short description of the issue, and any steps that help reproduce the problem.

Privacy Note

Home Survival Kit is local-first. Support cannot see records stored inside the app unless the user chooses to export or share information.

Account and App Lock Recovery

Home Survival Kit does not have accounts or account passwords. If App Lock is enabled, unlock and recovery use the device's Face ID, Touch ID, fingerprint, or passcode settings. Support cannot reset a device passcode or unlock local records.

Records can be restored only from backup files the user chose to export and keep.

Transfer or Delete Records

There is no account to transfer or delete. A full backup can restore the user's records on another device. A property transfer file can add selected areas of one home to another app install, such as a buyer's device, without replacing the recipient's other properties. Users can archive a property for reference, delete selected areas of the active property, delete one active property, or use Delete local data in Settings.